What if I have a complaint about C31?
C31 content is checked for compliance with the Community Television Codes of Practice before broadcast. If you believe something you've seen breaches the code, please follow the below process.
You can contact C31 by phone or email to voice your concerns. We will look in to the issue and attempt to resolve your complaint on the spot, or we'll contact you back after we have investigated your complaint.
Make a formal complaint to the station
If you're not happy with the response that you receive from C31 after your initial contact, you can lodge a formal complaint to the station.
To do this, you will need to send your complaint by mail, along with your full name, address and phone number, to:
Business and Regulatory Affairs
Level 11, 277 William Street,
Melbourne VIC 3000
After you have submitted a formal complaint, C31 will respond by mail within 60 days.
Complaints that are received anonymously or without a return address will not be investigated.
What if I'm not happy with the response?
If you're not happy with the response you receive from your formal complaint, you may be able to refer the matter to the Australian Communications and Media Authority (ACMA). You can do this using the following methods:
- email to: firstname.lastname@example.org
- fax to: (02) 9334 7799
- mail to: Community Broadcasting Complaints, Community Broadcasting Group ACMA, PO Box Q500, Queen Victoria Building, Sydney NSW 1230
There are several types of complaints which ACMA does not handle. These include:
- Complaints about a station's choice of programming
- Resolving disputes among station volunteers and members
- Internal management or constitution matters
- Reviewing complaints about articles published by the print media
- Defamation claims
Please note that ACMA will not review complaints unless a formal complaint has been made to C31 first, and you are not happy with the response. For more information about ACMA's Community Broadcasting Complaints Process, please click here.
C31 and ACMA are not obligated to investigate complaints where the complaint is clearly frivolous, vexatious or not made in good faith.